whatishost.
USEFUL ANSWERS

Managed IT and hosting.
Your questions answered.

Answers to common questions about services, scope, enquiries, and getting started.

CHOOSING SUPPORT

Find the right starting point.

What size of business is whatishost aimed at?

The service catalogue is designed around small and medium businesses. The right engagement depends on your systems, team, and support needs rather than a single employee threshold.

Can we use just one service?

Yes. Start with a specific need such as hosting, a cloud migration, or a security review, or discuss a combination of services.

Can you work alongside our internal IT team?

A co-managed arrangement can define additional capacity, specialist work, or project support while your team retains agreed responsibilities.

SCOPE AND COST

Understand the agreement.

Where can I find pricing?

Pricing is scoped around the services, users, systems, and work involved. A proposal should identify recurring charges, initial work, external costs, and exclusions.

Are all services available around the clock?

Service hours, monitoring coverage, and response targets are agreed in the proposal. The website does not establish a round-the-clock support commitment.

Is onsite support included?

Onsite availability, location coverage, scheduling, and charges are confirmed when defining the engagement.

Are migrations included in ongoing management?

A migration may be a separate project. The agreement should distinguish routine management from significant changes and one-off work.

GETTING STARTED

Prepare for a useful conversation.

What should we bring to a consultation?

Describe your current challenge, approximate team size, key applications, current providers, and any deadlines. Detailed discovery can be planned if required.

Can you help us change IT providers?

A transition discussion can cover access, documentation, contracts, and ownership. See the switching providers guide for a practical starting checklist.

How do consultation enquiries work?

The contact form prepares an email to info@whatishost.com. Review the draft and send it from your email application to complete the enquiry.

Do you guarantee a specific security or recovery outcome?

Outcomes depend on the agreed scope and the environment. Security assessments, recovery plans, and testing do not remove every risk. Specific targets and responsibilities belong in the proposal.

Still have a question?

Describe what you need to understand and we can start there.